Shipping policy

Lux Jewelers Shipping Policy

Processing & Delivery
Processing and delivery times vary by product and destination. Any delivery estimates shown on our website or at checkout are estimates, not guaranteed arrival dates.

Shipping Rates
Available shipping methods and applicable charges are displayed at checkout before you complete your purchase.

Tracking
When tracking information becomes available, you’ll receive a shipping confirmation email. Tracking updates may take time to appear after the carrier receives your package.

Shipping Locations
Orders may ship directly from our fulfillment partners, including partners located outside the United States. Orders containing multiple items may arrive in separate packages.

Delivery Delays
Carrier delays, customs processing, weather, and holidays may affect delivery. If your order is delayed or tracking stops updating, contact us through our website so we can investigate.

Address Changes
Please review your shipping address before placing an order. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has been processed or shipped.

Missing or Damaged Orders
If your package arrives damaged or appears to be missing, contact us through our website with your order number and any relevant photos so we can help resolve the issue.